Support
Help for the neighborhood cat map.
🚨 My cat is missing — what do I do?
- In Purr: Me → I Lost My Cat. Describe them well — every marking you tick sharpens the automatic matching against new sightings.
- Share the flyer from your poster to Instagram, Nextdoor, and group chats — most of your neighbors aren’t on Purr yet, and flyers are what primes people to report.
- Search at dusk and after dark, quietly, with a light — cats hide close to home (often within a few houses) and answer when the street is calm.
- Put their bedding or litter outside; familiar smells guide cats home.
- Check your poster daily — possible sightings appear on it, scored and ranked. When they’re home: They’re Home! takes the poster down everywhere.
How do pins work? Who can see them?
Shared pins appear on everyone’s map — anonymously; pins carry no names. Private pins never leave your devices. You choose per pin, and you can flip or delete any of your pins later from its page.
I saw something inappropriate
Open the pin or poster and tap the flag. It vanishes from your map instantly; when a few people agree it comes off everyone’s. You can also Block This Spotter from the same menu, which hides everything they’ve posted from your device.
Why is a cat’s pin not exactly where I placed it?
If a cat wears a collar or tag, Purr deliberately blurs its public location to about a city block — a precise public pin on someone’s porch would be a cat-theft map. Your own copy keeps the exact spot.
How do the proximity pings work?
Following a cat places a small geofence (about 400 ft) around their usual spot, handled entirely by iOS on your device. Walk in, get a ping. No servers involved; turn it off by unfollowing or disabling notifications.
Deleting your account & data
In the app: Me → Privacy → Delete My Account & Data. Every pin and poster you’ve shared comes off the community map, all local data is wiped, and you’re signed out. Immediate and irreversible. Details in the privacy policy.
The kindness code
- Don’t chase; let shy cats stay shy.
- Ask around before feeding — dinner may already be handled at home. Leave collared cats be.
- Never enter private property to reach a cat.
- Never post anyone’s address or personal details.
- An ear-tipped cat has been neutered and returned — they’re doing fine.
Contact
Found a bug, have an idea, or need help? Email support@hessamzahedi.com and a human (supervised by cats) will reply.